How To Delete A Virgin Media Account

How To Delete A Virgin Media Account

Accessing or Deleting a Virgin Media Account After a Loved One's Passing

Virgin Media provides top-notch TV and broadband services. When you subscribe, a Virgin Media account is created with your relevant information. However, situations may arise where a person dies or becomes incapacitated, leaving their account unattended. This blog will guide you through the process of either deleting or gaining full access to a loved one’s Virgin Media account.

How to Delete or Get Full Access to a Virgin Media Account Without a Password

  1. Gather Essential Documents: Prepare all necessary documents to support your claim, such as proof of your relationship with the account holder.
  2. Contact Customer Support: Call or email Virgin Media’s customer support with the proof and other essential documents.
  3. Follow Instructions: Adhere to the instructions given by the customer service representative.

 

Being precise with the documents required can expedite the process. Here’s a detailed list of necessary documents for transferring ownership of a Virgin Media account.

List of Required Documents:

  • Deceased’s full name and email address.
  • Copy of your government ID to prove your relationship with the deceased.
  • Link to the deceased person’s account.
  • Proof of authority transfer such as power of attorney or testament.
  • Copy of the death certificate.

If you have the account password, you can avoid these hurdles. Often, older family members share their account details with relatives. Here’s how to delete a Virgin Media account if you have the password.

The Process to Delete a Virgin Media Account with Password:

  1. Log In: Enter the account credentials to log in.
  2. Navigate to Admin Section: Find and select the admin section.
  3. Select “Close Account”: Choose the “close account” option to delete the account. Once selected, the account will be automatically deleted.

This process is straightforward if you have the account password.

Conclusion

A Virgin Media account can be deleted or accessed after the account holder’s demise. This blog is for those struggling with this issue. We hope it provides helpful guidance for managing a Virgin Media account under these circumstances.

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