Accessing or Deleting a Virgin Media Account After a Loved One's Passing
Virgin Media provides top-notch TV and broadband services. When you subscribe, a Virgin Media account is created with your relevant information. However, situations may arise where a person dies or becomes incapacitated, leaving their account unattended. This blog will guide you through the process of either deleting or gaining full access to a loved one’s Virgin Media account.
How to Delete or Get Full Access to a Virgin Media Account Without a Password
- Gather Essential Documents: Prepare all necessary documents to support your claim, such as proof of your relationship with the account holder.
- Contact Customer Support: Call or email Virgin Media’s customer support with the proof and other essential documents.
- Follow Instructions: Adhere to the instructions given by the customer service representative.
Being precise with the documents required can expedite the process. Here’s a detailed list of necessary documents for transferring ownership of a Virgin Media account.
List of Required Documents:
- Deceased’s full name and email address.
- Copy of your government ID to prove your relationship with the deceased.
- Link to the deceased person’s account.
- Proof of authority transfer such as power of attorney or testament.
- Copy of the death certificate.
If you have the account password, you can avoid these hurdles. Often, older family members share their account details with relatives. Here’s how to delete a Virgin Media account if you have the password.
The Process to Delete a Virgin Media Account with Password:
- Log In: Enter the account credentials to log in.
- Navigate to Admin Section: Find and select the admin section.
- Select “Close Account”: Choose the “close account” option to delete the account. Once selected, the account will be automatically deleted.
This process is straightforward if you have the account password.
Conclusion
A Virgin Media account can be deleted or accessed after the account holder’s demise. This blog is for those struggling with this issue. We hope it provides helpful guidance for managing a Virgin Media account under these circumstances.