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How To Close A Citibank Account Online: Step-by-Step


If you need to close a checking, savings, or credit card account with Citibank, you can do it online in just a few minutes and avoid waiting on the phone. Here are step-by-step instructions for how to close a Citibank account online.

How to Close a Citibank Account Online

Before you can close a Citibank account online, you need to move your direct deposits and automatic payments elsewhere. I had a direct deposit for my paycheck and automatic payments for my Internet bill and a loan. Fortunately, there was no problem.

It didn’t take long to change. The first thing I did was go to the debit card page to close the account from that side so I wouldn’t get more charges on the account.

How to Close a Citibank Account Online for Deceased Loved Ones

When you lose a loved one, it’s hard to imagine going through all those little details of wrapping up that person’s affairs and the things they left behind.

For some, the memories of a person’s favorite things are all they have to help them remember the loved one they lost. But others might have things like bank accounts or credit cards that need to be closed after a loved one passes away. Here’s how to close a Citibank account online for deceased loved ones.

Step 1: Find the account numbers and other relevant information

You will need to complete your process for closing an account. Be prepared to verify the following:

  • Social Security Number or Tax ID
  • Mailing address
  • Date of birth
  • Date of passing
  • Marital status
  • Spousal information
  • Your identity

Step 2: Reach out to customer service

When you have your loved one’s account number and name on hand, customer service can more easily assist you. They will let you know what documentation is required to cancel the account.

Step 3: Provide Citibank with the necessary documents

Citibank will request proof of your loved one’s death and a document verifying your relationship to the deceased.

Step 4: Send and receive confirmation of your transactions

It’s always good to keep dated and signed documentation of your final transactions on company letterhead. If there are any mishaps or questions down the road, you’ll have a paper trail to prove your side of the story.

How to Close Your Own Citibank Account Online

It’s important to remember that you will need internet access to complete the process. Cleaning up your finances is never easy, but it’s challenging when you have to close a Citibank account. Follow the steps below to make the method as simple as possible.

Step 1: Give your business to another bank

To make the process of switching banks easier, open an account with a different institution before canceling your Citibank account.

Step 2: Manage your bills online

Review, update, and set up a new bill-pay service. When you transfer your accounts to a new bank, it’s a great time to ensure your information is up-to-date and correct, especially for accounts you don’t use often.

Step 3: Make sure your automatic payments are up-to-date

If you have automatic withdrawals set up at other companies and retailers, contact them to transfer the funds to your new bank account.

Step 4: Withdraw the entire balance

To close your account, you must withdraw the entire balance. If your balance is more than Rs 60/-, you’ll receive a demand draft (DD) at your residential address. Check the following:

  1. You have enough money in your account to withdraw and transfer funds.
  2. Your Demat account is active, as there are no active tax-saving deposits or linked Demat accounts.
  3. There are no blocked funds in your account.

Confirm no negative balances, blocked funds, or active tax saver deposits are linked to your account.

Step 5: Download and fill out the account closure form

If you want to close your account with Citibank, download the account closure form from the official website of Citibank. Fill out the form providing your personal and account details accurately. Sign in the place indicated. You can share it with the branch and contact their customer care service.

Step 6: Submit the form

Drop the letter at the desk and ask for an acknowledgment of your request to close the account. Citibank takes approximately two to four business days to complete your request. Citibank will inform you by mail when your account is closed.


Closing a Citibank account can be a straightforward process if you follow the steps outlined above. Whether you are closing your own account or handling the accounts of a deceased loved one, having the necessary information and documentation will make the process smoother.

To help avoid stressful conversations with big banks in times of crisis—if you feel comfortable doing so—encourage your loved one to set up a password manager.

In the end, we hope that the information in this post will help you to close a Citibank account online. Contact Citibank’s customer service representatives if you’re having trouble with any part of this process. They will be glad to help you out.